AI Knowledge Platform / 2023
OVO Energy AI Assistant
OVO Energy AI Assistant is an AI knowledge base and customer support assistant that helps customers ask natural-language questions about energy documentation and support content.
Timeline
15 months
Role
AI engineering, backend development, search architecture
GPT-4
AI-powered assistance
RAG
knowledge retrieval
24/7
customer support
(Case study)
The work behind OVO Energy AI Assistant.
Challenge
Useful answers were buried across PDFs, technical documents, and knowledge articles. The assistant needed to make that information searchable without inventing answers or sending customers down the wrong path.
Approach
Processed support documentation into structured content that could be retrieved, ranked, and used safely by an AI assistant.
Indexed knowledge with Elasticsearch so customers could get fast, relevant answers from a large content base.
Combined GPT-4, the OpenAI API, and retrieval-augmented generation to keep responses grounded in approved documentation.
Outcome
The result was a production-ready AI support assistant that improved customer self-service, gave users clearer answers around the clock, and reduced the friction of searching through technical energy documentation.
(Interface)
The product in practice.
Project type
AI Knowledge Platform
Role
AI engineering, backend development, search architecture
Timeline
15 months
Core stack
Next case
EdTech / Serverless Platform / 2024